He and his extraordinary crew of craftsmen spent hours discussing, drawing and reviewing the project

As the father of a severely mentally and physically handicapped son, we constantly face disappointment. When we required a bathroom to be customized and build a walk in shower without any barriers, allowing our son to be wheeled directly in, the quotes and contractors we met with were either uninterested, lacked imagination or the credentials.

Our last meeting was with Bob. He and his extraordinary crew of craftsmen spent hours discussing, drawing and reviewing the project. Regardless of the unexpected obstacles they faced, they remained steadfast and undeterred in ensuring the project remained on time and on budget. In fact, when a vendor priced a product too low, Kraftmaster kept to their contractual and ethical standards and automatically paid the higher price instead of handcuffing us and making us pay.

Their team never missed a day, worked weekends, never left to work on another job and Bob constantly visited to ensure that no stone was left unturned. Furthermore, the bathroom will appeal to those who are non handicapped due to the innovative design and finishing details.

No, I am not related to Bob. No, Bob did not pay me or promise to do work no-charge for this recommendation. There is often a disconnect in the construction world between work ethics and morals. Therefore, I wrote this because it doesn't cost a penny to say something nice for an excellent company especially when it had such an important impact on our son's quality of life. If you don't believe me, visit Bob's site to see our bathroom or ask Bob to see our bathroom and meet our son.